Refunds
Last Updated: 01 May 2025
At TripBooking.ai, we strive to make your travel experience as smooth and hassle-free as possible. However, as we work with a wide range of independent travel agencies and third-party providers, cancellation and refund policies may vary based on the specific package and partner terms.
Please read the following carefully before making a booking.
1. Booking Confirmation Process
- All bookings made through TripBooking.ai are treated as booking requests.
- Once we receive your request, our team contacts the travel partner to verify availability, pricing, and package details.
- A final confirmation, along with updated pricing (if any), will be shared with you before payment is requested.
- Your booking is considered confirmed only after full payment is made and you receive an official confirmation email or message.
2. Cancellation by the Customer
- If you decide to cancel your booking before payment, no charges apply.
- If you cancel after payment but before confirmation from the travel partner, we will refund your full amount.
- If you cancel after the booking has been confirmed, the cancellation policy of the respective travel partner will apply.
- Some packages may be non-refundable or partially refundable depending on the timing and services involved (e.g. flights, hotels, tours).
3. Cancellation by the Travel Partner
If a travel partner is unable to fulfill your booking due to unavailability or other issues, we will:
- Offer an alternative package where possible, or
- Provide a full refund of any payment made.
4. Refund Process
- Approved refunds will be processed within 7–14 business days to your original payment method.
- Delays may occur depending on bank or payment processor timelines.
5. Important Notes
- Prices shown on our website are indicative only and may vary due to real-time changes in flight and hotel availability.
- TripBooking.ai is not responsible for delays, cancellations, or service issues caused by third-party providers.
- All service-related disputes (e.g., hotel quality, flight changes, tour issues) should be addressed directly with the travel partner after confirmation.
📩 Need Help?
For cancellation requests or refund inquiries, please contact our support team: 📧 hello@tripbooking.ai
📞 +88 01992222450
